This Privacy Policy explains what personal information live match collects from Filipino players, how we use it, and how we keep it safe. By registering an account or using our platform, you agree to the practices described here.
When you register an account on live match, we collect the personal details you submit through our registration form. This includes your full name, date of birth, email address, mobile number, and your preferred payment method details. We also collect any information you provide when contacting our support team or updating your account profile. This data is necessary to verify your identity, process transactions, and deliver a personalised experience suited to Filipino players. Without this information, we would be unable to open or maintain your account in compliance with applicable regulations.
When you access live match through your mobile browser or any device, we automatically collect certain technical information to help us operate the platform securely and efficiently. This includes your IP address, device type, operating system, browser version, and session activity logs. We also record which pages you visit, how long you spend on each section, and the actions you take within your account. This data helps us detect unusual activity, prevent fraud, and improve the overall experience for members across the Philippines. We do not use this information to identify you personally beyond what is necessary for security and platform improvement purposes.
We maintain records of all financial transactions and gaming activity associated with your account. This includes deposit and withdrawal history, bet placement records, game results, bonus usage, and account balance changes. These records are kept to ensure accurate account management, resolve any disputes, and comply with our obligations under Philippine financial and gaming regulations. Transaction records are retained for the period required by applicable law, after which they are securely deleted or anonymised. You may request a summary of your transaction history at any time by contacting our support team through your account dashboard.
live match uses the personal information we collect for the following purposes, all of which are necessary to provide you with a safe and functional gaming platform in the Philippines. We use your data to create and manage your account, verify your identity, process deposits and withdrawals, and communicate important account updates to you. We also use it to detect and prevent fraud, money laundering, and other prohibited activities in line with our legal obligations. Where you have opted in, we may use your contact details to send you information about promotions and platform updates that may be relevant to you. You may opt out of marketing communications at any time through your account settings.
We do not sell, rent, or trade your personal information to any third party for their own marketing purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and IT infrastructure providers. These partners are contractually required to handle your data securely and only for the specific purpose for which it was shared. We may also disclose your information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines when required to do so by law or in response to a valid legal request. In all cases, we share only the minimum information necessary to fulfil the relevant obligation.
Protecting the personal information of our Filipino members is a top priority at live match. We implement industry-standard technical and organisational security measures, including data encryption in transit and at rest, access controls that limit who within our organisation can view your data, and regular security reviews of our systems. Our platform is designed to detect and respond to potential data breaches promptly. In the unlikely event of a data breach that affects your rights and freedoms, we will notify you and the relevant Philippine authorities as required by law. We strongly encourage members to use a strong, unique password for their account and to enable any additional security features available in their account settings.
As a member based in the Philippines, you have rights over your personal data under applicable data protection legislation. You have the right to request access to the personal information we hold about you, to request corrections if any information is inaccurate, and to request deletion of your data in certain circumstances. You also have the right to object to or restrict certain types of processing, and to withdraw your consent to marketing communications at any time. To exercise any of these rights, please contact our support team through your account dashboard. We will respond to all valid requests within the timeframe required by applicable Philippine law. Please note that some data must be retained for legal and regulatory compliance purposes even after an account is closed.
We retain your personal information for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. Transaction records, identity verification documents, and account activity logs are typically retained for a minimum of five years following account closure to comply with anti-money laundering and gaming regulations. Data that is no longer required for any legal or operational purpose is securely deleted or anonymised. If you request deletion of your account, we will process your request promptly while retaining only the data we are legally required to keep. You will be informed of any mandatory retention periods that apply to your data at the time of your request.
live match reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable Philippine regulations. When we make material changes, we will notify registered members via email or through a prominent notice on the platform. The updated policy will take effect from the date it is published. We encourage you to review this page periodically to stay informed about how we protect your data. Continued use of the platform after any changes have been published constitutes your acceptance of the updated Privacy Policy. If you have any questions about this policy or how your data is handled, please visit our FAQ page or contact our support team through your account dashboard.
This Privacy Policy was last reviewed in 2025. For questions about responsible gaming and account management tools, please visit the Responsible Gaming page.
Our support team is available seven days a week to help Filipino members with any privacy-related questions, data requests, or account concerns.