At live match, we believe that gaming should always be fun, safe, and within your means. We provide Filipino players with practical tools and clear guidance to help you enjoy the platform responsibly every time you play.
We give every Filipino member access to a full set of self-management tools directly from their account dashboard. These features are free, easy to use, and take effect immediately.
You can set a daily, weekly, or monthly deposit limit on your account at any time. Once your chosen limit is reached, no further deposits will be accepted until the period resets. This is one of the most effective ways to keep your spending within a budget you are comfortable with. Lowering your limit takes effect immediately, while requests to raise it include a short cooling-off period to protect you. We strongly encourage all Filipino members to set a deposit limit when they first register.
It is easy to lose track of time when you are enjoying a game, so we offer session time reminders that alert you after a set period of play. You can choose how often you want to be reminded — every 30 minutes, every hour, or at a custom interval that suits you. When the reminder appears, you can choose to continue or log out and take a break. Keeping sessions short and intentional is one of the simplest habits for responsible gaming. We recommend setting a reminder for every session, especially during late-night play.
If you feel you need a short break from gaming, you can activate a cool-off period of 24 hours, 48 hours, or up to 30 days. During a cool-off, your account will be temporarily suspended and you will not be able to log in or place any bets. This tool is ideal when you notice your gaming habits changing or when you simply want to step back and reassess. The cool-off period cannot be cancelled once it has started, which gives it real protective value. You can request a cool-off at any time through your account settings or by contacting our support team.
For members who feel they need a longer break, self-exclusion allows you to close your account for a minimum of six months or permanently. During self-exclusion, your account is fully deactivated and you will not receive any marketing communications from us. We take self-exclusion requests very seriously and process them as quickly as possible to protect the member. If you choose permanent self-exclusion, your account will not be reopened under any circumstances. We encourage anyone who feels their gaming is becoming a problem to use this tool without hesitation.
A loss limit lets you cap the total amount you are willing to lose within a set time period. Once your loss limit is reached, you will be unable to place further bets until the period resets. This tool works alongside deposit limits to give you a complete picture of your spending and help you avoid chasing losses. Chasing losses is one of the most common warning signs of problem gambling, and having a hard limit in place removes the temptation entirely. You can review and adjust your loss limit at any time from your account dashboard.
Our support team is available seven days a week to assist any Filipino member who has concerns about their gaming behaviour. We can provide guidance, help you activate any of the tools above, or refer you to professional support organisations in the Philippines. We treat all responsible gaming enquiries with complete confidentiality and without judgement. If you are worried about a friend or family member, our team can also advise you on how to approach the situation. Reaching out early is always the right decision, and we are here to help.
Gaming is meant to be a form of entertainment, and for the vast majority of Filipino players it stays that way. However, it is important to be aware of the warning signs that gaming may be moving beyond healthy recreation. Recognising these signs early makes it much easier to take action before the situation becomes serious. live match encourages all members to check in with themselves regularly and to be honest about how gaming fits into their daily life. If any of the following apply to you, we encourage you to use our self-management tools or speak to our support team right away.
Responsible gaming is not just a policy at live match — it is a core part of how we operate and how we treat every member on our platform. We are committed to providing a gaming environment that is transparent, fair, and built around the long-term wellbeing of our Filipino community. We do not encourage players to chase losses, increase their stakes beyond their comfort level, or view gaming as a way to generate income. All of our promotional communications are designed with responsible gaming principles in mind, and we will never target members who have activated self-management tools with bonus offers.
We also take our age verification obligations seriously. Gaming on live match is strictly for adults aged 21 and above, in line with Philippine regulations. We use robust identity verification processes at registration and reserve the right to request additional documentation at any time to confirm a member's age and identity. Any account found to belong to a minor will be closed immediately and all funds returned.
If you or someone you know needs immediate support, please contact our team through your account dashboard. You can also visit our FAQ page for quick answers about account tools and self-exclusion. Help is always available, and there is no shame in asking for it.
Log in to your live match account to access deposit limits, session reminders, cool-off periods, and self-exclusion tools. If you have questions, our FAQ page has everything you need.